AwardedServicesEuropeanOpen

FIN - EA Citizen Journeys Allowances

Ministerie van Financien · Open · 284675

0 of 6 core insights found

Measures presence, not accuracy · documents remain authoritative

ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline

Type

Services

79342310

Estimated value

Not published

To deadline

Ongoing

Knock-outs

n/a

exclusion grounds

Award basis

Best price-quality ratio

Assess manuallyconfidence low

The Ministry of Finance wishes to engage a service provider to design and report on four citizen journeys regarding allowances. The focus lies on mapping the complete journey of the citizen, from initial orientation to the termination of the allowance, including all contact moments, emotions, and bottlenecks. Additionally, the service provider must deliver a visual report suitable for the Obeya, a space for continuous improvement. The agreement must commence no later than 1 February 2023, or as early as possible. The procedure is public and no CPV code has been specified.

Services · Open · European procedure

European

Contracting authority

Ministerie van Financien

Contract type

Services

Open

Estimated value

Estimate not published

Submission deadline

Ongoing

12:00

Scope

European

European procedure

Lots

Single contract

Main CPV code

79342310

Location

Netherlands

CharacteristicsCPV 79ServicesEU tenderCitizen journeysAllowancesreporting

01What is being requested

The Ministry of Finance wishes to engage a service provider to design and report on four citizen journeys regarding allowances. The focus lies on mapping the complete journey of the citizen, from initial orientation to the termination of the allowance, including all contact moments, emotions, and bottlenecks. Additionally, the service provider must deliver a visual report suitable for the Obeya, a space for continuous improvement. The agreement must commence no later than 1 February 2023, or as early as possible. The procedure is public and no CPV code has been specified.

The objective of the Tender is to enter into an Agreement with one (1) service provider in the field of Citizen Journeys & reporting, capable of developing four Citizen Journeys Allowances and a visual method of reporting on improvements (for use in the Obeya) (see assignment description). The intention is that the Agreement will commence on 1 February 2023 or as soon as possible. N.B. A citizen journey is a representation of the path taken by the citizen from orientation through to the termination of an allowance, including all contact moments, experienced emotions, and points where the citiz

79342310Services

02Outcome

Awarded

theRevolution (Customer Revolution bv)

03Exclusion grounds

Exclusion grounds — consult the ESPD

No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).

04Value in context

Estimate not published

The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.

05Bidders in this segment

#Likely bidderFitWins

1BMC Implementatie MarktplaatsenUnknown9261×

2I&O Research B.V.SME9127×

3Yacht B.V.SME9056×

4Pricewaterhousecoopers Accountants N.V.SME8954×

5Deloitte Consulting BVSME8934×

6De Staffing Groep Nederland B.V.SME8839×

06Legal themes that may be relevant here

Advies 426> Het betreft een Europese openbare procedure voor WMO-vervoer, leerlingenvervoer, participatiewetvervoer en lokaal vervoer, plus Advies 290> Meervoudig onderhandse aanbesteding van RAW-raamovereenkomst met een looptijd van één jaar voor rioolreiniging en rioolinspectie Advies 84> Openbaar nationale aanbestedingsprocedure voor een raamovereenkomst voor vertaaldiensten. IIB dienst en gebondenheid aan algemen Advies 83> Openbaar nationale aanbestedingsprocedure voor een raamovereenkomst voor vertaaldiensten. IIB dienst en gebondenheid aan algemen Advies 111> Europese openbare aanbestedingsprocedure voor vogeltellingen. Als een door de aanbestedende dienst betrokken beoordelaar op de v

07Frequently asked questions

What is the specific content of the assignment?

The assignment concerns the development of four Citizen Journeys Allowances and a visual method of reporting on improvements for use in the Obeya. A citizen journey includes the path taken by the citizen from orientation to the termination of an allowance, including contact moments, emotions, and bottlenecks.

What is the intended commencement date of the agreement?

The intention is that the agreement will commence no later than 1 February 2023, or as early as possible.

Automatically compiled from the official tender data and documents.

08Estimated value versus the market

p25
€ 200K

median
€ 640K

p75
€ 3,0 mln

deze opdracht

Gegunde waarden in CPV 79 · diensten n=4949