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PlannedServicesMarktconsultatie

Field Service Management Tool

Stichting Samenwerking Beroepsonderwijs Bedrijfsleven · Marktconsultatie · 1 lots · 418033
Type
Services
72000000 · IT services: advice, s
Estimated value
Not published
To deadline
Ongoing
Knock-outs
n/a
exclusion grounds
Award basis
Best price-quality ratio
Assess manuallyconfidence moderate

This is a market consultation in preparation for the procurement of a Field Service Management tool for SBB to organize the deployment of advisors more efficiently. The goal is to survey the market regarding the desired functionalities for planning, workload distribution, and management information.

Services · Marktconsultatie · National procedure

Complete timeline
Contracting authority
Stichting Samenwerking Beroepsonderwijs Bedrijfsleven
Contract type
Services
Marktconsultatie
Estimated value
Estimate not published
Submission deadline
Ongoing
Scope
National
National procedure
Lots
1
1 lots
Main CPV code
72000000
IT services: advice, software development, internet and support
Location
Netherlands
CharacteristicsCPV 72Servicesplanning toolfield service managementworkload distribution

01What is being requested

Market consultation for the preparation of a future procurement of a Field Service Management (FSM) tool. The solution must serve automatic work distribution, appointment planning, route optimization, and self-service for training companies within the SBB environment.

SBB wants to organize the deployment of practical training advisors more intelligently, fairly, and efficiently. Therefore, work is being done towards a planning and workload distribution module that distributes work, supports appointments, monitors priorities, and provides management information. This market consultation is being held prior to the procurement for a Field Service Management tool and therefore does not form part of a procurement procedure. In preparation for a future procurement, SBB wishes to involve input from the market. Your input is highly appreciated. For more inf

72000000Services
1Field Service Management Tool—

02Strategic insight

“
Strategic insight · AI analysis
Focus on configurability, so that SBB can manage decision rules and capacity parameters itself. Ensure a strong emphasis on the explainability of the allocation logic to prevent unwanted favoritism. Demonstrate seamless integration with the existing Microsoft and SBB landscape via APIs.
Read automatically from the tender documents using AI. Always verify against the original documents.

03Points of attention

Important · 5
Participation is entirely voluntary and does not form part of a procurement procedure.Important
Responses must be submitted in Excel format (not .PDF/.doc).Important
Communication must take place exclusively via the contact person (via the TenderNed messaging module).Important
The solution must be integratable with BREIN CRM, Mijn SBB, Outlook, MS Teams, and Power BI.Important
SBB must remain the owner of data, decision rules, authorizations, and reporting information.Important

04Process & timeline

Dispatch of market consultation document
30 maart 2026
Closing of submission of responses
14 april 2026
Opportunity for oral explanations
In onderling overleg

05Value in context

Estimate not published

The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.

06Likely competitors

#Likely bidderFitWins
1Afas Software B.V.SME9532×
2Centric Netherlands B.V.SME9456×
3PinkRoccade Local Government B.V.SME9434×
4Protinus IT B.V.SME9332×
5Visma Roxit B.V.SME9316×
6KPN B.V.SME9227×

07Tender documents

Requirements workloadverdelingssysteem SBB_vPubpdfMar 30, 2026 · 170 KB
Begeleidend document FSM 2026 vPublpdfMar 30, 2026 · 150 KB
Vragenlijst marktconsultatie FSM 2026 VPublxlsxMar 30, 2026 · 24 KB
TN578901 - EFE1 Vrijwillige aankondiging van voorafgaande marktconsultatie 20260330164835pdfMar 30, 2026 · 174 KB

08Legal themes that may be relevant here

09Frequently asked questions

What is the purpose of this process?
SBB wants to organize the deployment of practical training advisors more intelligently, fairly, and efficiently. Market input is being collected in preparation for a future procurement for a Field Service Management tool.
Which criteria are used for the automatic case allocation?
The solution must automatically assign work items based on availability, contract size, role, industry certification, competencies, location, and capacity limits. It must also support the temporary exclusion of employees (for example, in case of illness or leave).
Which design principles must the solution meet?
The solution must be vendor-independent, configurable, scalable, and integratable with the Microsoft and SBB environment (via APIs or standard connections). The solution must also be explainable by substantiating why a case, priority, or allocation was established.
What is the intended function of the planning and workload distribution module?
The module must distribute work, support appointments, monitor priorities, and provide management information.

Automatically compiled from the official tender data and documents.

10Estimated value versus the market

p25
€ 327K
median
€ 800K
p75
€ 2,5 mln
deze opdracht

Gegunde waarden in CPV 72 · diensten n=1436