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OpenSuppliesEuropeanOpen

EU public procurement procedure Communication platform

Veiligheidsregio Limburg-Noord · Open · 1 lots · 426975
Type
Supplies
48510000 · Communication software
Estimated value
Not published
To deadline
48d
Aug 3, 2026 · 07:00
Knock-outs
0
exclusion grounds
Award basis
Best price-quality ratio
5 criteria
Assess manuallyconfidence high

Tender for the delivery of a hosted telephony and unified communications platform for Veiligheidsregio Limb Limburg-Noord with a focus on integration with Microsoft Teams and high availability for crisis management.

Supplies · Open · European procedure

European
Contracting authority
Veiligheidsregio Limburg-Noord
Limburg
Contract type
Supplies
Open
Estimated value
Estimate not published
Submission deadline
August 3, 2026
07:00
Scope
European
European procedure
Lots
1
1 lots
Main CPV code
48510000
Communication software
Location
Venlo, Limburg
CharacteristicsCPV 48SuppliesEU tenderCommunication platformtelephony provisiontelephony

01What is being requested

Delivery of an integrated telecommunications environment based on a hosted telephony service for all employees of VRLN. The assignment includes unified communications facilities, connection with Office365 via Direct Routing, and support for approximately 59 locations. The term is initially 2 years with the possibility of 3 extensions of 1 year each.

VRLN is looking for a Contractor capable of providing a telephony provision that meets the functionalities desired by the Contracting Authority. See the descriptive document.

48510000Supplies
1EU public procurement procedure Communication platform—

02Strategic insight

“
Strategic insight · AI analysis
<ul Focus strongly on the Microsoft Teams integration and the required Direct Routing methodology, as this is essential for the continuity of the crisis organization. Ensure a detailed implementation and adoption plan to meet the quality criteria. Verify whether hosting is within the EU and whether the solution is Teams certified. Take into account the specific requirements regarding call center functionalities and supervisor roles.
Read automatically from the tender documents using AI. Always verify against the original documents.

03Points of attention

Important · 6
Hosting location must be within the EU.Important
Microsoft Teams integration must take place via Direct Routing.Important
Redundancy is required for both the central communication platform and the connection to the LAN/WAN.Important
Confidential information regarding the network structure is not public and must be requested via a specific procedure (including a Chamber of Commerce extract and Annex 16).Important
No Russian involvement: a specific declaration of agreement is required (Annex 2.C).Important
A transition period of at least 3 months and at most 6 months is provided at the start.Important

04Can I take part?

Professional capability · 1
Registration in national Trade RegisterProfessional capability
Financial · 1
InsuranceFinancial
Technical · 3
ReferencesTechnical
Quality management systemTechnical
Requirements for IT systems (minimum requirements)Technical

05Exclusion grounds

Exclusion grounds — consult the ESPD
  • No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).

06Award criteria

K1: Description of offered service, functionality and service deliveryweight n/a

Assessment of the description of the offered service, the functionalities, and the service delivery.

K2: Implementation planweight n/a

Assessment of the proposed implementation plan.

K3: Adoption planweight n/a

Assessment of the plan for adoption by the organization.

P1: Total Cost of Ownership (TCO) and compliance with the ceiling amountweight n/a

Assessment of the total cost of ownership and compliance with the ceiling amount.

P2: Hourly rate for additional workweight n/a

Assessment of the offered hourly rate for work outside the agreement.

07Value in context

Estimate not published

The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for leveringen is € 221.000, for reference.

08Likely competitors

#Likely bidderFitWins
1COMPAREX Nederland B.V.SME9042×
2PinkRoccade Local Government B.V.SME9038×
3Bechtle direct B.V.SME9033×
4Visma Raet B.V.SME8622×
5Protinus IT B.V.SME8523×
6PQR B.V.SME8419×

09Tender documents

Beschrijvend document Communicatieplatform DEFINITIEFdocxMay 31, 2026 · 289 KB
uea_592403_20260527122826pdfMay 31, 2026 · 556 KB
Bijlage 4 Inkoopvoorwaarden GIBIT 2023pdfMay 31, 2026 · 652 KB
TN592403 - EF16 Aankondiging van een opdracht - algemene richtlijn, standaardregeling 20260529102931pdfMay 31, 2026 · 195 KB
Bijlage 12 Eisen aan IV-systemen DEFINITIEFxlsxMay 31, 2026 · 117 KB

10Legal themes that may be relevant here

11Frequently asked questions

What is the ceiling amount for this assignment?
For this tender, a <strong style='color:inherit'>ceiling amount of € 1,000,000.00 excluding VAT applies to the total scope of the assignment.
What is the core of the requested assignment?
VRLN is looking for a contractor who can provide a <strong style='color:inherit'>telephony provision that meets the desired functionalities.
Which procurement conditions apply?
The execution of the agreement is subject to the <strong style='color:inherit'>GIBIT 2023 procurement conditions.

Automatically compiled from the official tender data and documents.

12Estimated value versus the market

p25
€ 350K
median
€ 737K
p75
€ 1,9 mln
deze opdracht

Gegunde waarden in CPV 48 · leveringen n=653