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AwardedServicesEuropeanOpen

EU procurement IT infrastructure management

NVAO · Open · 1 lots · 382440
Type
Services
72610000
Estimated value
€ 2,00M
estimated
To deadline
Ongoing
Knock-outs
n/a
exclusion grounds
Award basis
Best price-quality ratio
5 criteria
Assess manuallyconfidence high

This EU procurement concerns the contracting of an ICT partner for the management of the IT infrastructure and office automation of the NVAO for a period until 2035.

Services · Open · European procedure

EuropeanComplete timeline
Contracting authority
NVAO
Contract type
Services
Open
Estimated value
€2,000,000
estimated value
Submission deadline
Ongoing
12:00
Scope
European
European procedure
Lots
1
1 lots
Main CPV code
72610000
Location
Netherlands
CharacteristicsCPV 72ServicesEU tender

01What is being requested

The assignment concerns the management of the IT infrastructure and office automation for the NVAO. The service provision has an initial term of 3 years with seven optional extensions of one year each.

The objective of this procurement for the Nederlands-Vlaamse Accreditatieorganisatie (NVAO) is to contract an expert and proactive ICT partner that provides maximum support to the organization in the areas of office automation and IT infrastructure. In addition to daily support, the sought supplier offers strategic thinking and advice regarding innovations and improvements within the ICT environment.

72610000€ 2,00MServices
1IT infrastructure management€2,000,000

02Outcome

Awarded

Uno Automatiseringdiensten B.V.

Award value
€673,772
vs. estimate
-66%
Bidders
5

03Strategic insight

“
Strategic insight · AI analysis
Ensure a very detailed transition plan and maintenance plan to achieve the highest quality score. It is essential that the technical specialist appearing in the interview is the one actually deployed. Do not forget to make the SLA and financial dossiers an integral part of the plan.
Read automatically from the tender documents using AI. Always verify against the original documents.

04Points of attention

Important · 4
The current infrastructure must be maintained.Important
Bidders must include the C.V. of the technical specialist and the replacement.Important
An interview of approximately 1 hour will take place.Important
The bid must remain valid for at least 3 months.Important

05Exclusion grounds

Exclusion grounds — consult the ESPD
  • No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).

06Award criteria

Quality requirement 135

Assessment of an implementation plan/transition plan and a plan regarding maintenance and management.

Quality requirement 215

Assessment of the Service Level Agreement (SLA), a Financial Agreements Dossier (DFA) and an Agreements and Procedures Dossier (DAP) via a submitted plan.

Quality requirement 310

Assessment of an exit plan.

Quality requirement 410

Assessment during an interview of approximately 1 hour with the technical specialist who will actually be deployed, including C.V. of the official and the replacement.

Price criterion30

Assessment of the bid price.

07Process & timeline

Deadline for requests for additional information
07/07/2025 12:00 +02:00
Deadline for receipt of tenders
01/09/2025 12:00 +02:00
Opening date
01/09/2025 12:05 +02:00
Start date
01/01/2026
End date of the duration
31/12/2035

08Value in context

€2,000,000

09Bidders in this segment

#Likely bidderFitWins
1Axians Communication Solutions B.V.SME9618×
2Centric Netherlands B.V.SME9556×
3KPN B.V.SME9327×
4PQR B.V.SME9325×
5Protinus IT B.V.SME9132×
6PinkRoccade Local Government B.V.SME9034×

10Tender documents

TN525784 - EF29 Aankondiging gegunde opdracht - algemene richtlijn, standaardregeling 20251103181002pdfNov 5, 2025 · 11 KB
Annex XI AzureresourcesxlsxAug 11, 2025 · 17 KB
Annex XII Licenties 2025xlsxAug 11, 2025 · 20 KB
Tweede nota van inlichtingenpdfAug 11, 2025 · 228 KB
Annex V B Modelbijlagen+1-4+bij+model+verwerkersovereenkomst+4.0docxAug 3, 2025 · 61 KB
Nota van inlichtingenzipJul 10, 2025 · 1439 KB
TN525784 - EF16 Aankondiging van een opdracht - algemene richtlijn, standaardregeling 20250613112302pdfJun 15, 2025 · 11 KB
uea_525784_20250610141930pdfJun 15, 2025 · 304 KB
Documentatie aanbestedingzipJun 15, 2025 · 1646 KB

11Legal themes that may be relevant here

12Frequently asked questions

What is the objective of this assignment?
The objective is to contract an expert and proactive ICT partner that provides maximum support to the organization in the areas of office automation and IT infrastructure, including strategic thinking and advice on innovations.
Which activities fall under the requested ICT support?
The sought supplier provides daily support for office automation and IT infrastructure, as well as strategic advice on improvements within the ICT environment.
What is the reference number of this file with the contracting authority?
The reference number of the file with the contracting authority is Project 1380.
Which identifier is used for the registration of this procurement?
The procurement is registered under the TenderNed identifier 525784.

Automatically compiled from the official tender data and documents.

13Estimated value versus the market

p25
€ 327K
median
€ 800K
p75
€ 2,5 mln
€ 2,0 mln

Gegunde waarden in CPV 72 · diensten n=1436