OpenServicesEuropeanOpen
EU procurement AI chatbot
Regisseur Studenten Reisrecht B.V. · Open · 1 lots · 424476
5
5 of 6 core insights found
Measures presence, not accuracy · documents remain authoritative
ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline
Type
Services
72212510 · Services for the devel
Estimated value
Not published
To deadline
15d
Jul 3, 2026 · 12:00
Knock-outs
n/a
exclusion grounds
Award basis
Best price-quality ratio
5 criteria
Assess manuallyconfidence high
EU procurement for the delivery and management of an AI chatbot solution with an estimated value of € 96,000.00 per year.
Services · Open · European procedure
EuropeanComplete timeline
CharacteristicsCPV 72ServicesEU tenderAI chatbotchatbot
01What is being requested
Delivery, implementation, management, maintenance, and further development of an AI chatbot solution to replace the current chatbot for a term of 72 months.
The scope of the assignment concerns the delivery, implementation, management, maintenance, and further development of an AI chatbot solution to replace the current chatbot. The AI chatbot solution must support students in an accessible, reliable, and efficient manner and handle sessions adequately. The assignment includes not only the availability of the solution itself, but also the associated services required to ensure the AI chatbot functions properly, securely, and in a future-proof manner throughout the term.
1EU procurement AI chatbot—
02Strategic insight
Strategic insight · AI analysis
Ensure that the annual costs in the Price List remain strictly below the price ceiling to prevent exclusion. Note the possibility for further development and expansion of functionalities such as WhatsApp or email bots. The assignment has a significant term with options for extension.
03Points of attention
Important · 3
The annual contract value of € 96,000.00 excluding VAT serves as the price ceiling.Important
Tendering for a part of the assignment is not permitted.Important
Additional services may amount to a maximum of 50% of the original contract value.Important
04Exclusion grounds
Exclusion grounds — consult the ESPD
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
05Award criteria
Quality preference 120
Quality preference 1
Quality preference 210
Quality preference 2
Quality preference 315
Quality preference 3
Quality preference 425
Quality preference 4
Price preference 130
Price preference 1
06Process & timeline
Deadline for requests for additional information
08/06/2026 23:59 +02:00
Deadline for receipt of tenders
03/07/2026 12:00 +02:00
Opening date
03/07/2026 12:05 +02:00
07Value in context
Estimate not published
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.
08Likely competitors
#Likely bidderFitWins
1Centric Netherlands B.V.SME9356×
2COMPAREX Nederland B.V.SME9030×
3Afas Software B.V.SME9032×
4PinkRoccade Local Government B.V.SME8934×
5Protinus IT B.V.SME8832×
6Bechtle direct B.V.SME8725×
09Tender documents
Uitnodiging tot InschrijvingzipMay 10, 2026 · 2630 KB
TN589453 - EF16 Aankondiging van een opdracht - algemene richtlijn, standaardregeling 20260508151112pdfMay 10, 2026 · 211 KB
uea_589453_20260508143629pdfMay 10, 2026 · 564 KB
10Legal themes that may be relevant here
Advies 53> Europese openbare procedure voor een overheidsopdracht tot het verrichten van diensten bestaande uit (dagelijks en periodiek) scAdvies 628> De klacht ziet op een Europese openbare procedure voor diensten voor een SaaS Student Informatie Systeem (SIS). In die procedureComplaint upheldAdvies 462> Europese openbare procedure voor een overheidsopdracht voor diensten voor aanschaf, implementatie en het onderhoud van een E-HRMComplaint dismissedAdvies 59> Meervoudig onderhandse aanbestedingsprocedure met betrekking tot een opdracht voor de levering van postdiensten en bezorging. InAdvies 63> Meervoudig onderhandse aanbesteding voor het reinigen van wegen, straten en pleinen. Kan bij gunning op laagste prijs de indieni
11Frequently asked questions
What is the scope of the assignment?
The assignment includes the delivery, implementation, management, maintenance, and further development of an AI chatbot solution to replace the current chatbot, including the necessary services to ensure the solution functions securely and in a future-proof manner.
Which suitability requirements apply to the bidder?
Bidders must have demonstrable experience in AI chatbot development for educational or government organizations and possess a documented capacity for management and maintenance over multiple years.
Is it possible to bid on a part of the assignment?
No, the assignment is not divided into lots. Tendering for a part of the assignment is not permitted and will lead to exclusion from further participation in the procurement procedure.
What requirements must the AI chatbot solution meet?
The solution must support students in an accessible, reliable, and efficient manner and handle sessions adequately. The chatbot must continue to function securely, reliably, and in a future-proof manner throughout the term.
Automatically compiled from the official tender data and documents.
12Estimated value versus the market
p25
€ 327K
€ 327K
median
€ 800K
€ 800K
p75
€ 2,5 mln
€ 2,5 mln
deze opdracht
Gegunde waarden in CPV 72 · diensten n=1436