AwardedSuppliesEuropeanOpen
Enterprise Service Management Application (ESMA)
Sociale Verzekeringsbank · Open · 1 lots · 366042
0
0 of 6 core insights found
Measures presence, not accuracy · documents remain authoritative
ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline
Type
Supplies
48000000
Estimated value
€ 11M
estimated
To deadline
Ongoing
Knock-outs
n/a
exclusion grounds
Award basis
Best price-quality ratio
Assess manuallyconfidence low
The Sociale Verzekeringsbank has concluded an open tender 366042 (Project: Enterprise Service Management Applicatie – ESMA) for a SaaS service that supports service management processes. The procedure is a supply and has been public during the recent period. The tender has since been awarded (status ‘awarded’) and had a deadline of 16 April 2025. No price determination was mentioned and the exact value is unknown.
Supplies · Open · European procedure
European
CharacteristicsCPV 48SuppliesEU tender
01What is being requested
The Sociale Verzekeringsbank has concluded an open tender 366042 (Project: Enterprise Service Management Applicatie – ESMA) for a SaaS service that supports service management processes. The procedure is a supply and has been public during the recent period. The tender has since been awarded (status ‘awarded’) and had a deadline of 16 April 2025. No price determination was mentioned and the exact value is unknown.
Acquisition of a SaaS service for the purpose of service management processes.
1ESMA€11,000,000
02Outcome
Awarded
TOPdesk Nederland B.V.
Award value
€9,611,514
vs. estimate
-13%
Bidders
4
03Exclusion grounds
Exclusion grounds — consult the ESPD
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
04Value in context
€11,000,000
05Bidders in this segment
#Likely bidderFitWins
1TOPdesk Nederland B.V.SME10019×
2Afas Software B.V.SME9798×
3Centric Netherlands B.V.SME9764×
4PinkRoccade Local Government B.V.SME9662×
5Visma Raet B.V.SME9636×
6Visma Roxit B.V.SME9627×
06Legal themes that may be relevant here
Advies 84> Openbaar nationale aanbestedingsprocedure voor een raamovereenkomst voor vertaaldiensten. IIB dienst en gebondenheid aan algemenAdvies 83> Openbaar nationale aanbestedingsprocedure voor een raamovereenkomst voor vertaaldiensten. IIB dienst en gebondenheid aan algemenAdvies 426> Het betreft een Europese openbare procedure voor WMO-vervoer, leerlingenvervoer, participatiewetvervoer en lokaal vervoer, plus Advies 290> Meervoudig onderhandse aanbesteding van RAW-raamovereenkomst met een looptijd van één jaar voor rioolreiniging en rioolinspectieAdvies 111> Europese openbare aanbestedingsprocedure voor vogeltellingen. Als een door de aanbestedende dienst betrokken beoordelaar op de v
07Frequently asked questions
What is the nature of the required service for the ESMA project?
It concerns the supply of a SaaS service specifically intended for supporting service management processes.
Automatically compiled from the official tender data and documents.
08Estimated value versus the market
p25
€ 350K
€ 350K
median
€ 737K
€ 737K
p75
€ 1,9 mln
€ 1,9 mln
€ 11 mln
Gegunde waarden in CPV 48 · leveringen n=653