End-user devices management services and technical support
The Municipality of Katwijk is seeking a framework agreement for the supply (purchase or lease) and maintenance of workplace-related hardware, i.e., end-user devices. The tender focuses on a comprehensive package including hardware, lease options, technical support, and maintenance. The procedure is a negotiated procedure without prior publication, meaning the municipality negotiates directly with selected suppliers. The contract duration and scope are not specified, but the municipality expects a flexible, scalable solution that complies with IT security standards, sustainability requirements, and a clear service level agreement (SLA). The supplier must be able to manage both new and existing devices, coordinate upgrades, and resolve incidents quickly. The focus is on reliability, cost-efficiency, and strong alignment with the municipal IT strategy.
Services · Onderhandeling zonder bekendmaking · European procedure
01What is being requested
The Municipality of Katwijk is seeking a framework agreement for the supply (purchase or lease) and maintenance of workplace-related hardware, i.e., end-user devices. The tender focuses on a comprehensive package including hardware, lease options, technical support, and maintenance. The procedure is a negotiated procedure without prior publication, meaning the municipality negotiates directly with selected suppliers. The contract duration and scope are not specified, but the municipality expects a flexible, scalable solution that complies with IT security standards, sustainability requirements, and a clear service level agreement (SLA). The supplier must be able to manage both new and existing devices, coordinate upgrades, and resolve incidents quickly. The focus is on reliability, cost-efficiency, and strong alignment with the municipal IT strategy.
The assignment concerns a framework agreement for the supply (purchase or lease) and maintenance of workplace-related hardware/end user devices
02Exclusion grounds
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
03Value in context
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.
04Likely competitors
05Legal themes that may be relevant here
06Frequently asked questions
What is the scope of the assignment for end-user devices?
Which services are offered within the framework agreement?
Automatically compiled from the official tender data and documents.
07Estimated value versus the market
€ 327K
€ 800K
€ 2,5 mln
Gegunde waarden in CPV 72 · diensten n=1436