ClosedServicesMarktconsultatie

End-user devices management and technical support services

Name: End-user devices management and technical support services
Creator: Gemeente Katwijk
Published: 2023-02-08
License: https://creativecommons.org/publicdomain/zero/1.0/
Keywords: device management, technical support, end-user devices, municipality IT services, IT helpdesk, device lifecycle management, service level agreement, GDPR compliance

Gemeente Katwijk · Marktconsultatie · 288180

0 of 6 core insights found

Measures presence, not accuracy · documents remain authoritative

ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline

Type

Services

72513000

Estimated value

Not published

To deadline

Ongoing

Knock-outs

n/a

exclusion grounds

Award basis

Best price-quality ratio

Assess manuallyconfidence low

Municipality of Katwijk, a medium-sized municipality with 64,000 inhabitants, is seeking an external party to provide management and technical support for all end-user devices. The assignment concerns a market consultation for a service contract in which a complete device management solution is offered. The supplier must be responsible for inventory, configuration, maintenance, security, helpdesk support, and reporting. Additionally, the services must comply with municipal IT policy, GDPR requirements, and the agreed service level agreements (SLAs). The procurement focuses on a flexible, scalable solution that enables integration with existing systems and provides a clear communication structure for incidents and upgrades.

Services · Marktconsultatie · National procedure

Contracting authority

Gemeente Katwijk

Contract type

Services

Marktconsultatie

Estimated value

Estimate not published

Submission deadline

Ongoing

Scope

National

National procedure

Lots

Single contract

Main CPV code

72513000

Location

Netherlands

CharacteristicsCPV 72Servicesdevice managementtechnical supportend-user devices

01What is being requested

Municipality of Katwijk, a medium-sized municipality with 64,000 inhabitants, is seeking an external party to provide management and technical support for all end-user devices. The assignment concerns a market consultation for a service contract in which a complete device management solution is offered. The supplier must be responsible for inventory, configuration, maintenance, security, helpdesk support, and reporting. Additionally, the services must comply with municipal IT policy, GDPR requirements, and the agreed service level agreements (SLAs). The procurement focuses on a flexible, scalable solution that enables integration with existing systems and provides a clear communication structure for incidents and upgrades.

The Municipality of Katwijk was established on 1 January 2006 through a merger of the former municipalities of Katwijk, Rijnsburg, and Valkenburg. With over 64,000 inhabitants, the Municipality of Katwijk is a medium-sized municipality. More information can be found at www.katwijk.nl. The Municipality of Katwijk is looking for an external party to whom it can delegate the management and technical support of the devices.

72513000Services

02Value in context

Estimate not published

The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.

03Likely competitors

#Likely bidderFitWins

1Centric Netherlands B.V.SME9856×

2Bechtle direct B.V.SME9825×

3PinkRoccade Local Government B.V.SME9634×

4KPN B.V.SME9627×

5COMPAREX Nederland B.V.SME9630×

6PQR B.V.SME9525×

04Tender documents

TN396983 - SF01 Vooraankondiging 20230405154657pdfApr 5, 2023 · 18 KB

20230405 Vervolg marktconsulatie vragenformulier gemeente KatwijkdocxApr 5, 2023 · 126 KB

Nota van Inlichtingen marktconsultatie end-user devicespdfMar 2, 2023 · 134 KB

TN396983 - SF01 Vooraankondiging 20230208155437pdfFeb 8, 2023 · 18 KB

Bijlage 3 GIBIT 2020pdfFeb 8, 2023 · 305 KB

Bijlage 2 Format Vragen marktconsultatie end-user devicesxlsFeb 8, 2023 · 38 KB

Bijlage 1 Vragenformulier marktconsultatie gemeente KatwijkdocxFeb 8, 2023 · 120 KB

Uitnodiging marktconsultatie End-user devicespdfFeb 8, 2023 · 76 KB

05Legal themes that may be relevant here

Advies 102> Nationale openbare aanbestedingsprocedure met betrekking tot een leerlingvolgsysteem. Is een aanbestedende dienst verplicht de i Advies 721> Dit advies gaat over een aankondiging van vrijwillige transparantie van aanbesteder waarin hij het voornemen kenbaar maakt de opComplaint upheld Advies 761> Dit spoedadvies gaat over een openbare Europese aanbesteding voor het leveren, implementeren en technisch onderhouden van een StComplaint dismissed Advies 666> De klacht ziet op een Europese procedure voor sociale en andere specifieke diensten voor het sluiten van raamovereenkomsten met Advies 774> Dit advies gaat over een opdracht voor het gedeeltelijk vervangen, aanpassen en in beheer en onderhoud nemen van een cameratoezi

06Frequently asked questions

What is the purpose of this market consultation?

The Municipality of Katwijk is conducting a market consultation to find an external party for the management and technical support of all end-user devices.

What does the requested service entail?

The assignment concerns a complete device management solution where the supplier is responsible for inventory, configuration, maintenance, security, helpdesk support, and reporting.

Which frameworks must the services comply with?

The services must comply with the municipal IT policy, GDPR requirements, and the agreed service level agreements (SLAs).

What characteristics must the solution have?

The assignment focuses on a flexible and scalable solution that enables integration with existing systems and provides a clear communication structure for incidents and upgrades.

Automatically compiled from the official tender data and documents.

07Estimated value versus the market

p25
€ 327K

median
€ 800K

p75
€ 2,5 mln

deze opdracht

Gegunde waarden in CPV 72 · diensten n=1436