End-user devices services management and technical support
The Municipality of Katwijk has an open framework agreement for the supply (purchase or lease) and maintenance of workstation-related hardware, i.e., end-user devices. The contract focuses on the procurement or leasing of laptops, desktops, monitors, printers, and associated accessories, and ensuring the continuity of technical support and preventive maintenance. Suppliers must comply with Dutch procurement regulations, possess sufficient capacity and experience in managing IT hardware for municipal organisations, and be able to offer an integrated service-level agreement (SLA). The framework agreement offers flexibility in volumes, delivery times, and maintenance options, and is aimed at cost-efficiency, sustainability, and user-friendliness for end-users. The municipality expects a transparent price/quality model, clear reporting, and a rapid response time for incidents.
Services · Open · European procedure
01What is being requested
The Municipality of Katwijk has an open framework agreement for the supply (purchase or lease) and maintenance of workstation-related hardware, i.e., end-user devices. The contract focuses on the procurement or leasing of laptops, desktops, monitors, printers, and associated accessories, and ensuring the continuity of technical support and preventive maintenance. Suppliers must comply with Dutch procurement regulations, possess sufficient capacity and experience in managing IT hardware for municipal organisations, and be able to offer an integrated service-level agreement (SLA). The framework agreement offers flexibility in volumes, delivery times, and maintenance options, and is aimed at cost-efficiency, sustainability, and user-friendliness for end-users. The municipality expects a transparent price/quality model, clear reporting, and a rapid response time for incidents.
The contract concerns a framework agreement for the supply (purchase or lease) and maintenance of workstation-related hardware/end-user devices
02Exclusion grounds
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
03Value in context
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.
04Likely competitors
05Legal themes that may be relevant here
06Frequently asked questions
What is the content of the contract?
Which hardware falls under the scope of these services?
What support is expected within the agreement?
Automatically compiled from the official tender data and documents.
07Estimated value versus the market
€ 327K
€ 800K
€ 2,5 mln
Gegunde waarden in CPV 72 · diensten n=1436