The procurement by Hogeschool Viaa Zwolle concerns the provision of ICT network management and maintenance services for servers, workstations, and a helpdesk. The project follows an open procedure without a CPV code, aimed at a higher education institution. Suppliers must be able to provide a full management and maintenance proposal, including monitoring, patch management, incident response, backup and recovery, and a service level agreement (SLA) with 24/7 availability. The contractor is expected to have knowledge of Windows and Linux environments, virtualization (VMware, Hyper‑V), network protocols (TCP/IP, VLAN, VPN), and security standards (ISO 27001, NEN 7510). Additionally, they must be able to support a helpdesk, train users, and provide reports. The assignment requires structured project planning, risk management, and compliance with Dutch laws and regulations. The complexity is medium, with a score of 3 on a scale of 1–5, and is suitable for medium to large SME organizations.
Services · Open · European procedure
01What is being requested
The procurement by Hogeschool Viaa Zwolle concerns the provision of ICT network management and maintenance services for servers, workstations, and a helpdesk. The project follows an open procedure without a CPV code, aimed at a higher education institution. Suppliers must be able to provide a full management and maintenance proposal, including monitoring, patch management, incident response, backup and recovery, and a service level agreement (SLA) with 24/7 availability. The contractor is expected to have knowledge of Windows and Linux environments, virtualization (VMware, Hyper‑V), network protocols (TCP/IP, VLAN, VPN), and security standards (ISO 27001, NEN 7510). Additionally, they must be able to support a helpdesk, train users, and provide reports. The assignment requires structured project planning, risk management, and compliance with Dutch laws and regulations. The complexity is medium, with a score of 3 on a scale of 1–5, and is suitable for medium to large SME organizations.
ICT Network Management and Maintenance Services (Servers, Workstations, and Helpdesk)
02Outcome
Pinewood B.V.
03Exclusion grounds
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
04Value in context
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.
05Bidders in this segment
06Tender documents
07Legal themes that may be relevant here
08Frequently asked questions
What is the scope of the assignment for EU Network Services?
Which specific services are expected within the assignment?
What technical expertise is required for execution?
What are the additional responsibilities of the contractor?
Automatically compiled from the official tender data and documents.
09Estimated value versus the market
€ 327K
€ 800K
€ 2,5 mln
Gegunde waarden in CPV 72 · diensten n=1436