OpenSuppliesEuropeanOpen
Multichannel communication and mail service provision
Dienst Sociale Zaken en Werkgelegenheid Noardwest Fryslân · Open · 1 lots · 400189
6
6 of 6 core insights found
Measures presence, not accuracy · documents remain authoritative
ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline
Type
Supplies
48000000
Estimated value
€ 525K
estimated
To deadline
-152d
Jan 15, 2026 · 10:00
Knock-outs
0
exclusion grounds
Award basis
Best price-quality ratio
2 criteria
Assess manuallyconfidence high
Tender for the delivery, implementation, and management of a multichannel communication and mail service for the Dienst Noardwest-Fryslân. The assignment focuses on both digital dispatch via the Berichtenbox and physical mail dispatch.
Supplies · Open · European procedure
EuropeanComplete timeline
CharacteristicsCPV 48SuppliesEU tender
01What is being requested
Provision of multichannel communication and mail service, including the delivery, installation, implementation, and management of a solution for digital and physical dispatch. The contract has a duration of 4 years with options for extension.
The Dienst is looking for a sustainable solution to comply with the Wet Modernisering Elektronisch Bestuurlijk Verkeer and a supplier that provides the solution, manages its integration and implementation, and takes over the management of the solution.
1Multichannel communication and mail service provision€525,000
02Strategic insight
Strategic insight · AI analysis
During the qualitative assessment, focus explicitly on the Nice to haves to achieve a higher score. Ensure seamless integration with Suite4SociaalDomein and the Landelijke Voorziening. Present a realistic offer that is in accordance with market standards to avoid issues during the verification phase.
03Points of attention
Important · 5
The solution must be a standard configuration without customization.Important
Bidders must adopt the numbering and layout of the appendices exactly.Important
The informative documents may contain contradictions and do not confer any rights.Important
Bidders must submit an extract from the commercial register to prove signing authority.Important
The tender period must be irrevocable at least 120 days after closing.Important
04Can I take part?
Other — Bidder must possess an extract from the professional or commercial register to demonstrate signing authority.
05Exclusion grounds
Exclusion grounds — consult the ESPD
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
06Award criteria
Assessment of qualitative aspects (quality)weight n/a
Assessment of the qualitative aspects, where Nice to haves from the Program of Requirements and Wishes are included to score extra.
Assessment of quantitative aspect (price)weight n/a
Assessment of the quantitative aspect of the tender.
07Process & timeline
Market information meeting
2025-11-13T09:00:00
Deadline for requests for information (round 1)
2025-11-21T13:00:00
Deadline for requests for information (round 2)
2025-12-11T13:00:00
Closing of the tender period
2026-01-15T10:00:00
Opening of tenders
2026-01-15T10:05:00
Individual assessment
2026-01-16
Demonstration moments
2026-01-26
Announcement of intended contractor
2026-02-16
Concretization phase
2026-02-17
Final award/contracting
2026-04-10
Contract start
2026-04-10
08Value in context
€525,000
09Likely competitors
#Likely bidderFitWins
1Centric Netherlands B.V.SME9531×
2PinkRoccade Local Government B.V.SME9444×
3Visma Circle B.V.SME9430×
4Visma Raet B.V.SME9426×
5Afas Software B.V.SME9396×
6Bechtle direct B.V.SME9342×
10Tender documents
Bijlage I - Document 2 - Addendum bij GIBIT 2023pdfDec 17, 2025 · 128 KB
NvI 2 - Dienstverlening multichannel communicatie en mailservicexlsxDec 17, 2025 · 24 KB
NvI 1 - Dienstverlening multichannel communicatie en mailservicexlsxNov 28, 2025 · 48 KB
34 Envelop C5 Dienst Noardwest FryslanpdfNov 28, 2025 · 89 KB
Bijlage 1_Bijlage I - Document 4 - User StoriespdfNov 28, 2025 · 65 KB
Bijlage 4_Bijlage I - Document 2 - Addendum bij GIBIT 2023pdfNov 28, 2025 · 127 KB
33.1 Voorbeeldbrief Dienst Noardwest FryslanpdfNov 28, 2025 · 168 KB
Bijlage 2_Marktinformatiebijeenkomst 20251113pdfNov 28, 2025 · 2994 KB
Bijlage 3_Bijlage I-Document 1 Programma van Wensen en EisenxlsxNov 28, 2025 · 33 KB
33.2 Briefpapier Dienst Noardwest FryslanpdfNov 28, 2025 · 688 KB
Beschrijvend document - Multichannel Communicatie en Mailservice (DEF)pdfNov 10, 2025 · 843 KB
Bijlage I-document 3 GIBIT_2023_toelichtingpdfNov 10, 2025 · 486 KB
11Legal themes that may be relevant here
Advies 59> Meervoudig onderhandse aanbestedingsprocedure met betrekking tot een opdracht voor de levering van postdiensten en bezorging. InAdvies 243> Meervoudig onderhandse procedure. Dat de aanbestedende dienst met een SaaS (Software as a Service) oplossing besparingen zou kunAdvies 222> Aanbesteding via een marktplaats. De Commissie bevestigt haar eerdere adviezen (waaronder 147) dat op een aanbestedende dienst dAdvies 53> Europese openbare procedure voor een overheidsopdracht tot het verrichten van diensten bestaande uit (dagelijks en periodiek) scAdvies 198> Dienstonderdeel van een Ministerie maakt afspraak met dienstonderdeel van een ander Ministerie voor het laten digitaliseren van
12Frequently asked questions
What is the objective of this assignment?
The assignment involves providing a sustainable solution to comply with the Wet Modernisering Elektronisch Bestuurlijk Verkeer. This includes the delivery, integration, implementation, and management of a multichannel communication and mail service.
Which components are part of the requested services?
The assignment includes the delivery of the solution, the integration and implementation of the multichannel communication and mail service, as well as the full management of the solution.
Which specific documents are considered binding during the tender?
The binding documents (Annex I) consist of: Document 1: Program of Requirements and Wishes, Document 2: Addendum to GIBIT 2023, Document 3: GIBIT 2023 and Document 4: User Stories.
Automatically compiled from the official tender data and documents.
13Estimated value versus the market
p25
€ 350K
€ 350K
median
€ 737K
€ 737K
p75
€ 1,9 mln
€ 1,9 mln
€ 525K
Gegunde waarden in CPV 48 · leveringen n=653