AwardedServicesEuropeanOpen
CRM, VOM, PDC-v
De Dienst voor het kadaster en de openbare registers (het Kadaster) · Open · 1 lots · 386888
2
2 of 6 core insights found
Measures presence, not accuracy · documents remain authoritative
ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline
Type
Services
72000000
Estimated value
€ 16M
estimated
To deadline
Ongoing
Knock-outs
n/a
exclusion grounds
Award basis
Best price-quality ratio
Assess manuallyconfidence low
The document contains a detailed scheme of categories and codes for the contact registration of various Kadaster products and services.
Services · Open · European procedure
European
CharacteristicsCPV 72ServicesEU tender
01What is being requested
The attached documentation contains a decision tree with categorizations for contact registration for various Kadaster services such as BGT, WOZ, BAG and KLIC.
The objective of this procurement is the procurement, installation, and implementation of a new customer relationship management system (hereinafter CRM), which also includes the functionality for a Sales Order Management system (hereinafter VOM) and functionality for the Product Service Catalog for sales (PDC-v) for Kadaster (hereinafter to be referred to as a single whole “the Solution”). These functionalities must be delivered to Kadaster under the responsibility and management of a system integrator.
1CRM, VOM, PDC-v€16,000,000
02Outcome
Awarded
Deloitte Consultative Services B.V.
Bidders
5
03Strategic insight
Strategic insight · AI analysis
The information provided only concerns a categorization of contact queries and does not contain a description of the assignment or award information. Use the decision tree to understand the structure of customer contacts.
04Exclusion grounds
Exclusion grounds — consult the ESPD
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
05Value in context
€16,000,000
06Bidders in this segment
#Likely bidderFitWins
1Afas Software B.V.SME9732×
2Capgemini Nederland BV - OverallSME9224×
3KPN B.V.SME9027×
4Visma Roxit B.V.SME9016×
5PQR B.V.SME8925×
6Visma Raet B.V.SME8918×
07Tender documents
Nota van inlichtingen 2025-10-14-1pdfOct 14, 2025 · 4 KB
Nota van inlichtingen 3 d.d. 09-10-2025xlsxOct 9, 2025 · 13 KB
Bijlage 12 Overeenkomst 2 CRM, VOM, PDC-v Implementatie, support en consultancy v1.2pdfOct 3, 2025 · 336 KB
Bijlage 11 Overeenkomst 1 CRM, VOM, PDC-v Software, beheer en onderhoud v1.2pdfOct 3, 2025 · 339 KB
Nota van inlichtingen 2 d.d. 03-10-2025xlsxOct 3, 2025 · 57 KB
Bijlage 04 Prijzenblad v1.2xlsxOct 3, 2025 · 74 KB
Bijlage 30 Voorbeeld schema journaalpostenpdfOct 3, 2025 · 90 KB
Nota van inlichtingen 2025-09-16-1pdfSep 16, 2025 · 3 KB
Nota van inlichtingen I d.d. 8-9-2025xlsxSep 9, 2025 · 155 KB
Bijlage 18C Samenwerkingsovereenkomst v1.0pdfSep 8, 2025 · 163 KB
Bijlage 29 Memo AansprakelijkheidpdfSep 8, 2025 · 54 KB
Bijlage 27 Voorbeeld Vragenboom (categorisering)txtSep 8, 2025 · 281 KB
08Legal themes that may be relevant here
Advies 426> Het betreft een Europese openbare procedure voor WMO-vervoer, leerlingenvervoer, participatiewetvervoer en lokaal vervoer, plus Advies 84> Openbaar nationale aanbestedingsprocedure voor een raamovereenkomst voor vertaaldiensten. IIB dienst en gebondenheid aan algemenAdvies 520> De klacht ziet op een Europese openbare procedure voor een overheidsopdracht voor leveringen voor het werkend opleveren en vervoComplaint dismissedAdvies 290> Meervoudig onderhandse aanbesteding van RAW-raamovereenkomst met een looptijd van één jaar voor rioolreiniging en rioolinspectieAdvies 83> Openbaar nationale aanbestedingsprocedure voor een raamovereenkomst voor vertaaldiensten. IIB dienst en gebondenheid aan algemen
09Frequently asked questions
What is the purpose of the requested solution?
The purpose is the procurement, installation, and implementation of a new solution consisting of a customer relationship management system (CRM), a Sales Order Management system (VOM), and a Product Service Catalog for sales (PDC-v).
How must the delivery of the CRM, VOM, and PDC-v functionalities take place?
These functionalities must be delivered to Kadaster under the responsibility and management of a system integrator.
How do the regular extension options relate to the provisions in the agreement?
Article 5 of Agreement 1 and article 4 of Agreement 2 relate to the regular extension options provided for within the contractual term.
How do the exceptional extension provisions work?
Article 30 paragraph 6 and 7 of the ARBIT are of a different nature and relate to the exceptional circumstances in which the Contracting Authority, observing the conditions mentioned therein, may decide.
Automatically compiled from the official tender data and documents.
10Estimated value versus the market
p25
€ 327K
€ 327K
median
€ 800K
€ 800K
p75
€ 2,5 mln
€ 2,5 mln
€ 16 mln
Gegunde waarden in CPV 72 · diensten n=1436