AwardedServicesEuropeanOpen
CRM services
Stichting Regionaal Opleidingen Centrum Aventus · Open · 1 lots · 386342
6
6 of 6 core insights found
Measures presence, not accuracy · documents remain authoritative
ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline
Type
Services
72000000
Estimated value
€ 300K
awarded
To deadline
Ongoing
Knock-outs
1
exclusion grounds
Award basis
Best price-quality ratio
5 criteria
Assess manuallyconfidence high
Tender for the provision of CRM services focused on the Salesforce platform of Aventus for a period of 4 years. The award will be based on the best ratio between quality and price.
Services · Open · European procedure
European1 exclusion groundsComplete timeline
CharacteristicsCPV 72ServicesEU tenderCRMsupportmaintenance
01What is being requested
The assignment concerns the CRM services for the Salesforce platform of Aventus, including support, maintenance, and (further) development. It concerns a framework agreement for a duration of 4 years.
Services regarding CRM environment; consisting of the following components: - Support (2nd, 3rd line) and maintenance - Optimization and redesign - (Further) development - Advisory role and knowledge sharing
1Lot 1—
02Outcome
Awarded
SUPERP Technology Consultants
Award value
€300,000
Bidders
2
03Strategic insight
Strategic insight · AI analysis
Ensure strong substantiation of the Salesforce expertise in relation to specific ambitions such as Agentforce. Carefully align the case connection with Exact with the stated requirements. Ensure that all supporting documents, such as the ISO certification and insurance policy, are submitted in a timely and correct manner.
04Points of attention
Important · 4
Bidders may not contact anyone other than the designated contact person.Important
The Gedragsverklaring Aanbesteden must not be older than 2 years.Important
If a page limit is exceeded in the qualitative answers, the part after the maximum will not be included.Important
Tenders must be submitted entirely digitally via TenderNed.Important
05Can I take part?
Financial · 2
Minimum amount to be insured for business liability (AVB) is € 1,500,000.00.Financial
Upon intended award, an accountant's statement must be provided without a continuity paragraph.Financial
Technical · 3
Experience with comparable Salesforce implementations within a public law environment with > 300 employees.Technical
Minimum turnover value of € 25,000 excl. VAT per year regarding the core competencies.Technical
Possession of a quality assurance system in accordance with ISO 27001:202x or equivalent.Technical
Exclusion ground · 1
Not subject to the Sanctions Package Russia (Regulation (EU) 2022/576).Exclusion ground
06Exclusion grounds
Exclusion grounds (1)
- Not subject to the Sanctions Package Russia (Regulation (EU) 2022/576).
07Award criteria
Award Criterion K1 Elaboration of case ‘connection with Exact’20 punten
Assessment of the elaboration of the case concerning the connection with Exact.
Award Criterion K2 Helpdesk and support15 punten
Assessment of the organization and execution of the helpdesk and support.
Award Criterion K3 Knowledge sharing15 punten
Assessment of the manner in which knowledge sharing is designed.
Award Criterion K4 Presentation / demo20 punten
Assessment of the presentation and the demonstration.
Award Criterion P1 Fictitious total price case30 punten
The score is determined by dividing the lowest offered fictitious total price by the bidder's price, multiplied by 30.
08Process & timeline
Publication on TenderNed
15-07-2025
Deadline first round of questions
14-08-2025
Publication of memorandum of information first round of questions
29-08-2025
Deadline second round of questions
04-09-2025
Publication of memorandum of information second round of questions
12-09-2025
Deadline for Tenders
23-09-2025
Assessment of tenders
24-09-2025 t/m 03-10-2025
Presentation
07-10-2025
Dispatch of intended award decision
09-10-2025
Verification discussion
16-10-2025
End of objection period
30-10-2025
Commencement date Framework Agreement
01-11-2025
09Value in context
Estimate not published
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.
10Bidders in this segment
#Likely bidderFitWins
1Centric Netherlands B.V.SME9456×
2Capgemini Nederland BV - OverallSME9424×
3Bechtle direct B.V.SME9425×
4Axians Communication Solutions B.V.SME9418×
5Afas Software B.V.SME9332×
6Odin Onderwijs B.V. h.o.d.n. CloudwiseSME9317×
11Tender documents
Nota van Inlichtingen-2pdfSep 12, 2025 · 114 KB
Bijlage 13 Informatiebeveiliging en Privacy beleid Aventus 5.0pdfAug 29, 2025 · 531 KB
Nota van Inlichtingen-1pdfAug 29, 2025 · 195 KB
Aanbestedingsleidraad CRM-dienstverlening 1.1pdfJul 30, 2025 · 875 KB
Bijlage 6 CRM strategie 2025-2028pdfJul 16, 2025 · 104 KB
Bijlage 7 Projectbrief - LLO 4.0 v1.0pdfJul 16, 2025 · 403 KB
Bijlage 3 Concept RaamovereenkomstpdfJul 16, 2025 · 566 KB
uea_531084_20250605122945pdfJul 16, 2025 · 285 KB
Bijlage 11 Casus integratie Salesforce-ExactpdfJul 16, 2025 · 90 KB
TN531084 - EF16 Aankondiging van een opdracht - algemene richtlijn, standaardregeling 20250715095404pdfJul 16, 2025 · 9 KB
Bijlage 12 Concept verwerkersovereenkomst AventuspdfJul 16, 2025 · 505 KB
Aanbestedingsleidraad CRM-dienstverleningpdfJul 16, 2025 · 882 KB
12Legal themes that may be relevant here
Advies 84> Openbaar nationale aanbestedingsprocedure voor een raamovereenkomst voor vertaaldiensten. IIB dienst en gebondenheid aan algemenAdvies 83> Openbaar nationale aanbestedingsprocedure voor een raamovereenkomst voor vertaaldiensten. IIB dienst en gebondenheid aan algemenAdvies 426> Het betreft een Europese openbare procedure voor WMO-vervoer, leerlingenvervoer, participatiewetvervoer en lokaal vervoer, plus Advies 290> Meervoudig onderhandse aanbesteding van RAW-raamovereenkomst met een looptijd van één jaar voor rioolreiniging en rioolinspectieAdvies 111> Europese openbare aanbestedingsprocedure voor vogeltellingen. Als een door de aanbestedende dienst betrokken beoordelaar op de v
13Frequently asked questions
What is the scope of the requested CRM services?
The assignment includes 2nd and 3rd line support, maintenance, optimization and redesign, (further) development, as well as an advisory role and knowledge sharing regarding the CRM environment.
What form will the agreement for this assignment take?
The assignment will be executed in the form of a framework agreement.
Which rules apply to the processing of personal data?
During the execution of the services, the use of the standard data processing agreement of Aventus (version 2.0) applies, in accordance with the provisions in Article 28, paragraph 3 of the General Data Protection Regulation.
Automatically compiled from the official tender data and documents.
14Estimated value versus the market
p25
€ 327K
€ 327K
median
€ 800K
€ 800K
p75
€ 2,5 mln
€ 2,5 mln
deze opdracht
Gegunde waarden in CPV 72 · diensten n=1436