Sign InStart free
AwardedServicesEuropeanOpen

Client tracking system

IJsselgemeenten · Open · 1 lots · 382376
Type
Services
72000000
Estimated value
€ 425K
awarded
To deadline
Ongoing
Knock-outs
n/a
exclusion grounds
Award basis
Best price-quality ratio
Assess manuallyconfidence moderate

The assignment concerns the delivery, implementation, and management of an integral ICT solution for the Safety and Society departments, focusing on the management of client processes and the registration of inhabitants and businesses.

Services · Open · European procedure

European
Contracting authority
IJsselgemeenten
Contract type
Services
Open
Estimated value
€425,000
awarded value
Submission deadline
Ongoing
14:00
Scope
European
European procedure
Lots
1
1 lots
Main CPV code
72000000
Location
Netherlands
CharacteristicsCPV 72ServicesEU tender

01What is being requested

Delivery and the right of use for a complete ICT solution, including maintenance, support, and the total implementation for the Safety and Society departments of the Municipality of Capelle aan den IJssel.

Due to the expiration of the current contract for the use of the client tracking system, the Municipality of Capelle aan den IJssel wishes to market as an integral ICT solution as possible for the Safety and Society domains via a public EU procurement in the market. The Assignment to be tendered concerns at least: ● the delivery and provision of the ICT solution as Software-as-a-Service; ● the technical implementation of the ICT solution, including the necessary interfaces; ● the organizational implementation of the ICT solution in collaboration with the municipality; ● the initial training

72000000Services
1Client tracking system—

02Outcome

Awarded

Ranshuijsen B.V.

Award value
€425,000
Bidders
3

03Strategic insight

“
Strategic insight · AI analysis
Ensure that the price structure is based on the model per inhabitant and per production environment. Guarantee that the functionality is available as standard on the date of submission. Pay extra attention to the legal frameworks such as the Jeugdwet, WPG, AVG, and BIO.
Read automatically from the tender documents using AI. Always verify against the original documents.

04Points of attention

Important · 5
The right of use must be per inhabitant, independent of other metrics.Important
All granted wishes have the same contractual status as requirements.Important
The ICT solution must comply with the most current national laws and regulations.Important
The bidder is responsible for the operational coordination of project activities with connecting parties.Important
The right of use also includes use by external implementation partners under specific conditions.Important

05Exclusion grounds

Exclusion grounds — consult the ESPD
  • No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).

06Value in context

Estimate not published

The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.

07Bidders in this segment

#Likely bidderFitWins
1PinkRoccade Local Government B.V.SME10034×
2Afas Software B.V.SME9932×
3Centric Netherlands B.V.SME9856×
4Conclusion B.V.SME9818×
5Protinus IT B.V.SME9732×
6PQR B.V.SME9725×

08Tender documents

TN532146 - EF29 Aankondiging gegunde opdracht - algemene richtlijn, standaardregeling 20251021122916pdfOct 22, 2025 · 11 KB
2e NvI Clientvolgsysteem GR 2025.002pdfJul 25, 2025 · 279 KB
NvI Clientvolgsysteem GR 2025.002pdfJul 8, 2025 · 349 KB
Bijlage 1 Referentie GR 2025.002docxJun 14, 2025 · 77 KB
TN532146 - EF16 Aankondiging van een opdracht - algemene richtlijn, standaardregeling 20250612234718pdfJun 14, 2025 · 11 KB
Aanbestedingsdocument Clientvolgsysteem 2025.002pdfJun 14, 2025 · 527 KB
Bijlage D Concept verwerkersovereenkomst GR 2025.002pdfJun 14, 2025 · 506 KB
Bijlage 4 Verklaring geen Russische betrokkenheid 2025.002docxJun 14, 2025 · 71 KB
Bijlage 2 model-concerngarantie GR 2025.002docxJun 14, 2025 · 74 KB
Bijlage 6 Programma van WensenpdfJun 14, 2025 · 316 KB
Bijlage A GIBIT 2023pdfJun 14, 2025 · 1183 KB
Bijlage B Concept Overeenkomst Clientvolgsysteem 2025.002pdfJun 14, 2025 · 338 KB

09Legal themes that may be relevant here

10Frequently asked questions

What does the assignment for the client tracking system specifically entail?
The assignment includes the delivery of an ICT solution as Software-as-a-Service (SaaS), the technical implementation including interfaces, the organizational implementation, the conversion of data from current applications, technical management and maintenance, and the initial training of employees.
Which functional aspects are expected during the implementation of the ICT solution?
The solution must provide core functionalities for registration, process support, work queues, document management, interfaces and integrations, as well as management and control information.
Which conditions apply to the execution of the ICT performance?
Execution takes place under the GIBIT 2023 procurement conditions. These conditions contain provisions regarding, among other things, acceptance procedures, maintenance and support, information security, privacy, archiving, and the processor relationship.
What is the scope of data processing within the current system?
In the current system, an average of 1,200 cases per year are processed by the frontline of the Society department, and cases are processed by the Veiligheid Unit (Bestuur department).

Automatically compiled from the official tender data and documents.

11Estimated value versus the market

p25
€ 327K
median
€ 800K
p75
€ 2,5 mln
deze opdracht

Gegunde waarden in CPV 72 · diensten n=1436