AwardedServicesEuropeanSME-friendlyOpen
Wmo Client Experience Surveys
Gemeente Emmen · Open · 2 lots · 383512
6
6 of 6 core insights found
Measures presence, not accuracy · documents remain authoritative
ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline
Type
Services
79342311
Estimated value
€ 480K
estimated
To deadline
Ongoing
Knock-outs
0
exclusion grounds
Award basis
Best price-quality ratio
1 criteria
Assess manuallyconfidence high
Tender for the execution of legally mandatory Wmo client experience surveys and specific surveys for the Municipality of Emmen over a period of eight years.
Services · Open · European procedure · SME-friendly
SME-friendlyEuropean
CharacteristicsCPV 79ServicesSME-friendlyEU tender
01What is being requested
Execution of client experience surveys within the Wmo for the Municipality of Emmen, divided into two lots with a total duration of 8 years including options.
The assignment concerns the execution of three different Client Experience Surveys from the Wmo. This involves (a) the legally mandatory Wmo Client Experience Survey. Based on the Wmo 2015, this must be mandatorily conducted annually by all municipalities and covers all forms of support under the Wmo. A additionally, we conduct two more surveys for the Wmo. These surveys are not mandatory and are conducted at the request of the Contracting Authority to measure and improve the quality and experiences with the respective services. This involves (b) the Client Experience Surveys for the services
1Lot 1€320,000
2Lot 2€160,000
02Outcome
Awarded
ZorgfocuZ B.V.
Bidders
6
03Breakdown by lot
04Strategic insight
Strategic insight · AI analysis
Ensure that the research method in the plan of approach can contain both qualitative and quantitative elements to optimize the response. Note that the reference period is strictly limited to the years 2023 and 2024. Check whether the signing of all documents complies with the requirements of the contracting authority.
05Points of attention
Important · 5
The plan of approach for lot 1 has a maximum of 10 pages.Important
All submitted documents, including the plan of approach, must be legally signed by an authorized representative.Important
For lot 2, the technical measurement is based on NEN 2075.Important
The execution of lot 1B and 2 takes place in year 1 and 3 of the initial term.Important
There is an obligation to execute SROI via the building block method.Important
06Can I take part?
Technical · 2
Bidder has experience in the period 2023/2024 with conducting the legally mandatory Wmo Client Experience Surveys for municipalities or with conducting care-related Client Experience Surveys for municipalities and/or healthcare organizations.Technical
For lot 2: Bidder has demonstrable experience in 2023/2024 with conducting client experience surveys within the social domain or healthcare.Technical
Other · 1
If part of a corporate structure: obligation to provide a description of the corporate structure, organizational chart and a statement that the bid was prepared independently.Other
07Exclusion grounds
Exclusion grounds — consult the ESPD
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
08Award criteria
Qualityweight n/a
Assessment of the plan of approach per lot, consisting of the award sub-criteria: research method, learning environment, communication and results.
09Value in context
€480,000
10Bidders in this segment
#Likely bidderFitWins
1Bender Detachering B.V.SME97107×
2Maandag Interim Professionals B.V.SME60387×
3Daan B.V.SME60154×
4Randstad Uitzendbureau b.v.SME60135×
5Unique Nederland B.V.SME60103×
6Driessen B.V.SME6097×
11Tender documents
TN531312 - EF29 Aankondiging gegunde opdracht - algemene richtlijn, standaardregeling 20260115135130pdfJan 16, 2026 · 148 KB
Voorbeeld Referentieformulier met uitlegdocxSep 18, 2025 · 239 KB
Nota van Inlichtingen - derde vragenronde - 19 september 2025pdfSep 18, 2025 · 121 KB
Nota van inlichtingen 2025-09-03-2pdfSep 3, 2025 · 3 KB
Offerteaanvraag Europese openbare aanbesteding Clientervaringsonderzoeken Wmo - versie 3pdfSep 3, 2025 · 1358 KB
Nota van Inlichtingen - tweede vragenronde - versie 2- 3 september 2025pdfSep 3, 2025 · 99 KB
Nota van inlichtingen 2025-08-29-2pdfAug 29, 2025 · 2 KB
Bijlage 1 Concept overeenkomst Perceel 1 versie 2pdfAug 28, 2025 · 899 KB
Bijlage 2 Concept overeenkomst Perceel 2 versie 2pdfAug 28, 2025 · 916 KB
TN531312 - EF16 Aankondiging van een opdracht - algemene richtlijn, standaardregeling 20250717152457pdfJul 17, 2025 · 14 KB
Nota van Inlichtingen - eerste vragenronde - 18 juli 2025pdfJul 17, 2025 · 261 KB
Bijlage 11 Prijzenblad-versie 2xlsxJul 17, 2025 · 113 KB
12Legal themes that may be relevant here
Advies 147> Meervoudig onderhandse aanbesteding. Kan de Commissie de klacht in behandeling nemen in het geval dat niet vast staat dat de aanAdvies 33> Europese niet-openbare procedure voor herontwikkeling en realisatie van een nieuwe locatie en huisvesting van een gemeentehuis. Advies 86> Europese openbare aanbesteding voor levering en onderhoud. Voldoet de motivering van de gunningsbeslissing aan het vereiste dat Advies 440> Meervoudig onderhandse aanbestedingsprocedure voor een (concessie)opdracht voor diensten voor het beschikbaar stellen, plaatsen,Advies 300> Openbare Europese aanbesteding voor beheer en onderhoud van applicaties en aanverwante ICT-diensten. De zittende leverancier heeComplaint upheld
13Frequently asked questions
What experience requirements apply to the execution of the Client Experience Surveys (Lot 1)?
For lot 1, the bidder must have experience in the period 2023/2024 with conducting legally mandatory Wmo Client Experience Surveys for municipalities or with conducting care-related Client Experience Surveys for municipalities and/or healthcare organizations.
What specific expertise is required for the research into cleaning support (Lot 2)?
For lot 2, it is necessary that the bidder has experience with client experience surveys regarding cleaning or household assistance from the Wmo for municipalities, as this requires specific expertise.
What is the content of the Client Experience Survey for cleaning support?
This research consists partly of measuring customer satisfaction and partly of a technical measurement.
Which surveys are conducted within the Wmo support?
Three surveys are conducted: (a) the legally mandatory Wmo Client Experience Survey covering all forms of support, (b) research into guidance, day activities, sheltered living, social emergency shelter and women's shelter, and (c) research into cleaning support.
Automatically compiled from the official tender data and documents.
14Estimated value versus the market
p25
€ 200K
€ 200K
median
€ 640K
€ 640K
p75
€ 3,0 mln
€ 3,0 mln
€ 480K
Gegunde waarden in CPV 79 · diensten n=4949