Call center services - tender by Vitens N.V. (TenderNed 369750), closed. The project concerns a market consultation for the storage & extension of call center services outside of internal opening hours. The current contract expires at the end of 2025 and must be renewed with areas for improvement.
Services · Open · European procedure
01What is being requested
Call center services - tender by Vitens N.V. (TenderNed 369750), closed. The project concerns a market consultation for the storage & extension of call center services outside of internal opening hours. The current contract expires at the end of 2025 and must be renewed with areas for improvement.
This market consultation serves as preparation for the intended tender concerning the call center services for the fault service, which is available outside the opening hours of the internal call center. The current contract expires at the end of 2025 and therefore needs to be renewed. In addition to continuing and taking over the current service provision, there is a desire to implement a number of improvements and changes.
02Exclusion grounds
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
03Value in context
04Likely competitors
05Legal themes that may be relevant here
06Frequently asked questions
What is the purpose of this market consultation?
What is the intended scope of the new service provision?
What is the context of the contract renewal?
Automatically compiled from the official tender data and documents.
07Estimated value versus the market
€ 200K
€ 640K
€ 3,0 mln
Gegunde waarden in CPV 79 · diensten n=4949