The Municipality of Noordwijk intends to select a single supplier through an open tender to provide an operational and integrated citizen services application. The supplier must install, manage, host, implement, migrate, and train users on the application. The application must support the processes and activities of Citizen Services, including data exchange with existing municipal systems, comply with Dutch privacy and security standards, and be scalable for future expansions. The assignment requires full service delivery from pre-implementation to operational management, with a focus on a smooth transition from current systems and effective knowledge transfer to municipal staff.
Supplies · Open · European procedure
01What is being requested
The Municipality of Noordwijk intends to select a single supplier through an open tender to provide an operational and integrated citizen services application. The supplier must install, manage, host, implement, migrate, and train users on the application. The application must support the processes and activities of Citizen Services, including data exchange with existing municipal systems, comply with Dutch privacy and security standards, and be scalable for future expansions. The assignment requires full service delivery from pre-implementation to operational management, with a focus on a smooth transition from current systems and effective knowledge transfer to municipal staff.
The objective is to award a contract to a single supplier for the provision (installation, management, hosting, implementation, migration, training) of an operational and integrated citizen services application. The application provides operational support for the processes and activities of Citizen Services.
02Outcome
PinkRoccade Local Government
03Exclusion grounds
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
04Value in context
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for leveringen is € 221.000, for reference.
05Bidders in this segment
06Legal themes that may be relevant here
07Frequently asked questions
What is the objective of the assignment for the citizen services application?
What support does the citizen services application provide?
What does the assignment entail for the supplier regarding implementation?
Automatically compiled from the official tender data and documents.
08Estimated value versus the market
€ 350K
€ 737K
€ 1,9 mln
Gegunde waarden in CPV 48 · leveringen n=653