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AwardedServicesEuropeanOpen

Belteam KCIO/LCVS

Nederlands Instituut Publieke Veiligheid · Open · 1 lots · 276892
Type
Services
75252000
Estimated value
Not published
To deadline
Ongoing
Knock-outs
n/a
exclusion grounds
Award basis
Best price-quality ratio
Assess manuallyconfidence low

The Nederlands Instituut Publieke Veiligheid (NIPV) is seeking a contractor for the personnel of the Belteam LCVS in Zeist. The team supports the logistical movement of Ukrainian displaced persons to emergency shelters across 25 safety regions. The activities include Front Office, Matching, and Dispatch, where a call center is essential for communication and coordination. The tender is public and focused on services. The contractor must provide a flexible, fast-responding team with experience in crisis and evacuation management, call center operations, and working with various safety regions. The contractor is expected to provide the full personnel staffing, including training, quality control, and reporting to NIPV.

Services · Open · European procedure

European
Contracting authority
Nederlands Instituut Publieke Veiligheid
Contract type
Services
Open
Estimated value
Estimate not published
Submission deadline
Ongoing
11:00
Scope
European
European procedure
Lots
1
1 lots
Main CPV code
75252000
Location
Arnhem
CharacteristicsCPV 75ServicesEU tendercallcenterdisplaced personssafety region

01What is being requested

The Nederlands Instituut Publieke Veiligheid (NIPV) is seeking a contractor for the personnel of the Belteam LCVS in Zeist. The team supports the logistical movement of Ukrainian displaced persons to emergency shelters across 25 safety regions. The activities include Front Office, Matching, and Dispatch, where a call center is essential for communication and coordination. The tender is public and focused on services. The contractor must provide a flexible, fast-responding team with experience in crisis and evacuation management, call center operations, and working with various safety regions. The contractor is expected to provide the full personnel staffing, including training, quality control, and reporting to NIPV.

The conflict in Ukraine has led to a flow of displaced persons to the Netherlands. NIPV is tasked with managing the operations for the benefit of the KCIO/LCVS. The LCVS is responsible for distributing the displaced persons across the 25 safety regions, for which communication via a call center is necessary.

75252000Services
1Lot 1—

02Exclusion grounds

Exclusion grounds — consult the ESPD
  • No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).

03Value in context

Estimate not published

The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.

04Bidders in this segment

#Likely bidderFitWins
1Bender Detachering B.V.SME679×
2Maandag Interim Professionals B.V.SME668×
3WyzerUnknown637×
4BMC Implementatie MarktplaatsenUnknown626×
5Bright ProfessionalsUnknown615×
6MB-ALL Personeelsdiensten B.V.SME597×

05Tender documents

TN379930 - SF21 Aankondiging van een gegunde opdracht - Aankondiging van een gegunde opdracht publiceren 20230221101234pdfFeb 23, 2023 · 24 KB
Nota van inlichtingen 2022-11-04-3pdfNov 4, 2022 · 22 KB
Nota van inlichtingen 2022-11-04-1pdfNov 4, 2022 · 8 KB
Concept Service Level AgreementdocxNov 4, 2022 · 107 KB
TN379930 - SF21 Aankondiging van een opdracht - Aankondiging publiceren 20221021141358pdfOct 23, 2022 · 21 KB
Bijlage 14. Procedure meldplicht datalekkenpdfOct 23, 2022 · 776 KB
Bijlage 13. Verklaring middelen derdedocxOct 23, 2022 · 25 KB
Bijlage 11. Stappenplan digitaal inschrijven op overheidsopdrachtenpdfOct 23, 2022 · 495 KB
Bijlage 10. PrijzenbladxlsxOct 23, 2022 · 24 KB
Bijlage 9. Klachtenformulier AanbestedingenpdfOct 23, 2022 · 55 KB
Bijlage 8. Procedure Klachtenafhandeling bij (EU) AanbestedingenpdfOct 23, 2022 · 99 KB
Bijlage 3. InkoopvoorwaardenpdfOct 23, 2022 · 369 KB

06Legal themes that may be relevant here

07Frequently asked questions

What is the core task of the Belteam LCVS?
The Belteam supports the logistical movement of Ukrainian displaced persons to emergency shelters within the 25 safety regions through communication via a call center.
What workstations does the LCVS consist of?
The LCVS consists of three workstations: Front Office, Matching, and Dispatch.
What is the specific assignment for the contractor?
The contractor is responsible for the personnel staffing of the LCVS Belteam, with a focus on supporting the distribution of displaced persons.

Automatically compiled from the official tender data and documents.

08Estimated value versus the market

p25
€ 248K
median
€ 600K
p75
€ 2,0 mln
deze opdracht

Gegunde waarden in CPV 75 · diensten n=249