management of ERP solution
Dunea N.V. is seeking a service provider for the management of the ERP solution Umax365 over a period of 10 years. The assignment focuses on ensuring continuous availability, optimal performance, and regular system updates. The procurement is conducted under a negotiated procedure without publication, allowing for a rapid and targeted selection of a suitable partner. The selected service provider must possess in-depth knowledge of Umax365, experience with long-term service contracts, and the ability to meet strict security and compliance standards. Additionally, the supplier is expected to draft a clear service level agreement (SLA), including reporting and escalation mechanisms, and to be capable of maintaining, upgrading, and optimizing the ERP environment throughout the entire term.
Services · Onderhandeling zonder bekendmaking · European procedure
01What is being requested
Dunea N.V. is seeking a service provider for the management of the ERP solution Umax365 over a period of 10 years. The assignment focuses on ensuring continuous availability, optimal performance, and regular system updates. The procurement is conducted under a negotiated procedure without publication, allowing for a rapid and targeted selection of a suitable partner. The selected service provider must possess in-depth knowledge of Umax365, experience with long-term service contracts, and the ability to meet strict security and compliance standards. Additionally, the supplier is expected to draft a clear service level agreement (SLA), including reporting and escalation mechanisms, and to be capable of maintaining, upgrading, and optimizing the ERP environment throughout the entire term.
The assignment concerns the management of Umax365 for a period of 10 years.
02Exclusion grounds
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
03Value in context
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.
04Likely competitors
05Legal themes that may be relevant here
06Frequently asked questions
What is the scope of the assignment?
What is the expected duration of the management?
Automatically compiled from the official tender data and documents.
07Estimated value versus the market
€ 327K
€ 800K
€ 2,5 mln
Gegunde waarden in CPV 72 · diensten n=1436