OpenServicesEuropeanOpen
Application management Exact environment
Kansspelautoriteit · Open · 1 lots · 425161
6
6 of 6 core insights found
Measures presence, not accuracy · documents remain authoritative
ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline
Type
Services
72200000 · Software programming a
Estimated value
Not published
To deadline
14d
Jun 30, 2026 · 17:00
Knock-outs
1
exclusion grounds
Award basis
Best price-quality ratio
3 criteria
Assess manuallyconfidence high
The Kansspelautoriteit is looking for a contractor for the second-line helpdesk, technical and functional application management of the Exact Financials and Synergy environment.
Services · Open · European procedure
European1 exclusion grounds
CharacteristicsCPV 72ServicesEU tenderExact management
01What is being requested
Services regarding the Exact environment of the Kansspelautoriteit, consisting of second-line helpdesk, technical application management, and functional application management. The assignment includes support for Exact Financials Enterprise and Exact Synergy Enterprise, including linked applications such as Scansys ImageCapture and Quercis.
The Kansspelautoriteit is looking for a contractor that can provide Ksa with services regarding its Exact environment. [newline] The Exact environment (including, among others, Exact Financials Enterprise and Exact Synergy Enterprise) forms a set of central applications in which critical business processes are supported. Exact is currently configured as part of the business operations of the Ksa and contains, among other things, existing administrative processes, master data, authorizations, reports, interfaces, specific configurations and adjustments to work processes, workflows, controls, a
1Application management Exact environment—
02Strategic insight
Strategic insight · AI analysis
<ul Ensure a strong focus on Exact expertise and the specific technical and functional management tasks as described in the core competencies. Verify the capacity to meet the strict service levels for incidents, ranging from a 15-minute response time for P1 to 2 hours for P4/P5. Coordinate the collaboration with the hosting party and the internal functional managers of the Ksa well in the proposal.
03Points of attention
Important · 5
The helpdesk must be reachable by telephone and email between 8:00 AM and 5:30 PM during working days.Important
A standard ticketing system must be available for viewing incidents, problems, and changes.Important
The contractor must enter into close cooperation with the hosting party (currently Solvinity) and the software suppliers.Important
For technical management, the possibility to run one version behind (n-1) applies.Important
Scheduled maintenance takes place in a maintenance window on Wednesday for a maximum of 6:00 PM to Thursday morning 5:00 AM.Important
04Can I take part?
Financial · 1
Suitability requirement 1: Financial and economic standingFinancial
Technical · 6
Suitability requirement 2: InsuranceTechnical
Suitability requirement 3: Technical competenceTechnical
Suitability requirement 4: CertificatesTechnical
Suitability requirement 5: Registration in the Chamber of Commerce and Professional RegisterTechnical
Suitability requirement 6: Dutch languageTechnical
Suitability requirement 8: Exact expertiseTechnical
Exclusion ground · 1
Suitability requirement 7: No Russian Bidder, Third Party, or SubcontractorExclusion ground
05Exclusion grounds
Exclusion grounds (1)
- Suitability requirement 7: No Russian Bidder, Third Party, or Subcontractor
06Award criteria
G1 - Assessment of takeover and team compositionweight n/a
Assessment of the takeover and the composition of the team.
G2 - Assessment regarding the management servicesweight n/a
Assessment of the offered management services.
Priceweight n/a
Assessment based on price.
07Value in context
Estimate not published
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.
08Likely competitors
#Likely bidderFitWins
1Centric Netherlands B.V.SME9756×
2COMPAREX Nederland B.V.SME9330×
3Afas Software B.V.SME9332×
4Bechtle direct B.V.SME9225×
5PinkRoccade Local Government B.V.SME9134×
6Protinus IT B.V.SME9032×
09Tender documents
Bijlage 6b Overeenkomst Ksa beheer Exact omgevingpdfMay 15, 2026 · 344 KB
Bijlage 6a Arbit-2022_sept2022pdfMay 15, 2026 · 455 KB
Bijlage 5 - Prijsformulier Ksa Beheer Exact omgevingxlsxMay 15, 2026 · 30 KB
Bijlage 3 Modelformulier kerncompetenties (invulbare Word versie)docxMay 15, 2026 · 23 KB
Bijlage 1 Inschrijfformulier (invulbare Word versie)docxMay 15, 2026 · 22 KB
Aanbestedingsleidraad Ksa Exact applicatiebeheer V1.0pdfMay 15, 2026 · 732 KB
Bijlage 6c Wachtkamerovereenkomst Ksa beheer Exact omgevingpdfMay 15, 2026 · 174 KB
bijlage 4 OTAP EXACT def t.b.v. aanbestedingpdfMay 15, 2026 · 9593 KB
uea_590002_20260513202301pdfMay 15, 2026 · 565 KB
TN590002 - EF16 Aankondiging van een opdracht - algemene richtlijn, standaardregeling 20260513203108pdfMay 15, 2026 · 201 KB
10Legal themes that may be relevant here
Advies 243> Meervoudig onderhandse procedure. Dat de aanbestedende dienst met een SaaS (Software as a Service) oplossing besparingen zou kunAdvies 59> Meervoudig onderhandse aanbestedingsprocedure met betrekking tot een opdracht voor de levering van postdiensten en bezorging. InAdvies 475> Beklaagde, een samenwerkingsverband van gemeenten [A], [B], [C] en [D], heeft op 29 maart 2018 een Europese openbare aanbestedinAdvies 53> Europese openbare procedure voor een overheidsopdracht tot het verrichten van diensten bestaande uit (dagelijks en periodiek) scAdvies 63> Meervoudig onderhandse aanbesteding voor het reinigen van wegen, straten en pleinen. Kan bij gunning op laagste prijs de indieni
11Frequently asked questions
What is the scope of the assignment for application management?
The assignment concerns the management of the Exact environment, including Exact Financials Enterprise and Exact Synergy Enterprise. This environment forms a set of central applications that support critical business processes.
What specific knowledge of Exact applications is required?
Bidders must be able to provide proof of knowledge and experience with Exact Financials Enterprise and Exact Synergy Enterprise, including one reference from a comparable client within the public sector.
Which suitability requirements must the contractor meet?
The contractor must have at least 3 years of experience in managing Exact environments for public organizations, with a demonstrable success ratio and references.
Which business processes are supported by the Exact environment?
The Exact environment supports, among other things, administrative processes, master data, authorizations, reports, interfaces, specific configurations, adjustments to work processes, workflows, controls, and historical data.
Automatically compiled from the official tender data and documents.
12Estimated value versus the market
p25
€ 327K
€ 327K
median
€ 800K
€ 800K
p75
€ 2,5 mln
€ 2,5 mln
deze opdracht
Gegunde waarden in CPV 72 · diensten n=1436