OpenSuppliesEuropeanOpen
Adaptive Case Management System
Ministerie van Volksgezondheid, Welzijn en Sport · Open · 1 lots · 417763
3
3 of 6 core insights found
Measures presence, not accuracy · documents remain authoritative
ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline
Type
Supplies
48000000 · Software and informati
Estimated value
€ 12M
estimated
To deadline
-20d
May 27, 2026 · 17:00
Knock-outs
n/a
exclusion grounds
Award basis
Best price-quality ratio
Assess manuallyconfidence moderate
This project concerns the delivery of an adaptive case management system for the IGJ to digitalize the entire supervisory process, from file creation and preparation to execution and reporting.
Supplies · Open · European procedure
European
CharacteristicsCPV 48SuppliesEU tenderadaptivecase managementinspection
01What is being requested
Delivery of an Adaptive Case Management System for the Ministry of Health, Welfare and Sport to manage and automate supervisory files, sub-files, and various supervisory activities such as desk research, inspection visits, questionnaires, and administrative law interventions.
We are looking for an adaptive case management system. With adaptive, IGJ means that the case management system can provide the following features: a) Flexibility: The supervisory investigation has fixed file components that are carried out in varying orders, can run in parallel, and can also be carried out repetitively. Not all components always need to be carried out. Therefore, the process must be flexibly designed and the process flow is determined by human decisions. b) File-centered: It revolves around the case file, which evolves where events determine which file components are carried
1Adaptive Case Management System€12,300,000
02Strategic insight
Strategic insight · AI analysis
<ul Ensure strong integration with external applications, specifically for sending questionnaires and linking findings from the finding registration system. Focus on the workflow functionality for both announced and unannounced inspection visits, including the possibility of review by co-handlers. Ensure that the hierarchical structure between main files and sub-files works seamlessly, including the automatic adoption of handler authorizations.
03Points of attention
Important · 5
The system must provide support for bulk creation of sub-files.Important
The system must automatically determine the retention period when closing a file based on the file type and the workflows.Important
A connection/integration must be possible with an underlying finding registration system for selecting assessment instruments and registering observations.Important
The system must support deadline monitoring for various activities and workflows.Important
The system must support generic workflows such as recording telephone notes, registering mail, and managing documentation.Important
04Exclusion grounds
Exclusion grounds — consult the ESPD
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
05Value in context
€12,300,000
06Likely competitors
#Likely bidderFitWins
1Visma Circle B.V.SME9829×
2Afas Software B.V.SME9798×
3PinkRoccade Local Government B.V.SME9662×
4Visma Raet B.V.SME9636×
5Centric Netherlands B.V.SME9564×
6COMPAREX Nederland B.V.SME9550×
07Tender documents
Bijlage D - Architectuurkader ZaakmanagementpdfMar 29, 2026 · 487 KB
Bijlage 4 - ReferentieverklaringdocxMar 29, 2026 · 588 KB
Bijlage 3 - PrijsopgaveformulierxlsxMar 29, 2026 · 39 KB
Beschrijvend document Adaptief ZaakmanagementsysteempdfMar 29, 2026 · 723 KB
Bijlage C - Programma van Eisen en Wensen ZaakmanagementxlsxMar 29, 2026 · 67 KB
Bijlage A1 - Concept overeenkomst dienstverleningpdfMar 29, 2026 · 268 KB
Bijlage A2 - Concept overeenkomst leveringpdfMar 29, 2026 · 258 KB
Bijlage G - KANS document van SSC-ICTpdfMar 29, 2026 · 779 KB
Bijlage I - Concept WachtkamerovereenkomstpdfMar 29, 2026 · 200 KB
Bijlage J - Financiele BijsluiterpdfMar 29, 2026 · 60 KB
uea_577566_20260327122729pdfMar 29, 2026 · 512 KB
TN577566 - EF16 Aankondiging van een opdracht - algemene richtlijn, standaardregeling 20260327124859pdfMar 29, 2026 · 209 KB
08Legal themes that may be relevant here
Advies 53> Europese openbare procedure voor een overheidsopdracht tot het verrichten van diensten bestaande uit (dagelijks en periodiek) scAdvies 121> Nationale openbare aanbestedingsprocedure. Kan van inschrijvers gevraagd worden een opgave te doen van onvoorziene gebeurtenisseAdvies 63> Meervoudig onderhandse aanbesteding voor het reinigen van wegen, straten en pleinen. Kan bij gunning op laagste prijs de indieniAdvies 48> Europese niet-openbare procedure voor werktuigkundige en elektrotechnische installaties van de nieuwbouw van een multifunctionelAdvies 59> Meervoudig onderhandse aanbestedingsprocedure met betrekking tot een opdracht voor de levering van postdiensten en bezorging. In
09Frequently asked questions
Which characteristics must the adaptive case management system meet?
The system must be flexible, whereby file components can be carried out in varying orders or in parallel. The process flow is determined by human decisions and the system must work in a file-oriented manner where events determine which components are carried out.
Which documents are mandatory regarding implementation and architecture?
Bidders must provide a detailed plan of approach for implementation, including timeline and risk management (Annex B), and a complete architecture framework that aligns with ARBIT-2022 (Annex D).
Which suitability criteria are used for the selection of the supplier?
Evidence is required of successful implementation of similar adaptive case management systems, compliance with ARBIT-2022 regulations, and knowledge of the IGJ process structure.
How should the file components be configured within the system?
Building the case file takes place based on a choice from predefined file components. A file component can consist of a structured sub-process with deadline monitoring, which applies particularly to legal processes.
What is required regarding governance and proof of operation?
A governance document must be provided that regulates the cooperation between the government and the supplier (Annex A1 and A2). In addition, proof of concept or a case exemplar is required (Annex E).
Automatically compiled from the official tender data and documents.
10Estimated value versus the market
p25
€ 350K
€ 350K
median
€ 737K
€ 737K
p75
€ 1,9 mln
€ 1,9 mln
€ 12 mln
Gegunde waarden in CPV 48 · leveringen n=653