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AwardedSuppliesEuropeanOpen

Procurement of generic case management system (including DMS and RMA)

gemeente Hulst · Open · 253372
Type
Supplies
48517000
Estimated value
€ 620K
awarded
To deadline
Ongoing
Knock-outs
n/a
exclusion grounds
Award basis
Best price-quality ratio
Assess manuallyconfidence low

The Municipality of Hulst is seeking a generic, fully integrated case management system that combines the functionalities of a Case, Customer Contact System, Digital Counter, Document Management System, and Records Management Application. The system must provide a uniform, scalable solution for all municipal processes, including digital document management, archiving, and customer contact. The tender is public and focuses on supplies, whereby the supplier is responsible for implementation, management, and maintenance. The emphasis is on seamless integration, user-friendliness, security, and compliance with laws and regulations. The municipality expects a solution that is flexible for future expansions and meets the requirements of digital government.

Supplies · Open · European procedure

European
Contracting authority
gemeente Hulst
Contract type
Supplies
Open
Estimated value
€620,000
awarded value
Submission deadline
Ongoing
12:00
Scope
European
European procedure
Lots
Single contract
Main CPV code
48517000
Location
Netherlands
CharacteristicsCPV 48SuppliesEU tenderCase management systemDMSRMA

01What is being requested

The Municipality of Hulst is seeking a generic, fully integrated case management system that combines the functionalities of a Case, Customer Contact System, Digital Counter, Document Management System, and Records Management Application. The system must provide a uniform, scalable solution for all municipal processes, including digital document management, archiving, and customer contact. The tender is public and focuses on supplies, whereby the supplier is responsible for implementation, management, and maintenance. The emphasis is on seamless integration, user-friendliness, security, and compliance with laws and regulations. The municipality expects a solution that is flexible for future expansions and meets the requirements of digital government.

The implementation, management, and maintenance of a Case, Customer Contact System and Digital Counter. The intended new system, further referred to as a generic Case Management System, offers one as integral a Solution as possible for the required components / modules, in which the functionalities of Case Management System (ZS), Customer Contact System (KCS), Digital Counter, Document Management System (DMS), and Records Management Application (RMA) are integrated as optimally as possible.

48517000Supplies

02Outcome

Awarded

Circle Software Group B.V.

Award value
€620,000

03Exclusion grounds

Exclusion grounds — consult the ESPD
  • No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).

04Value in context

Estimate not published

The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for leveringen is € 221.000, for reference.

05Bidders in this segment

#Likely bidderFitWins
1Afas Software B.V.SME9881×
2PinkRoccade Local Government B.V.SME9438×
3Visma Circle B.V.SME9423×
4Visma Raet B.V.SME9122×
5Unit4 Business Software Netherlands B.V.SME9120×
6COMPAREX Nederland B.V.SME9042×

06Tender documents

TN349358 - SF03 Aankondiging van een gegunde opdracht 20220629144637pdfJul 1, 2022 · 26 KB
Inlichtingennota aanbesteding generiek zaaksysteem (NvI2, definitief)pdfApr 1, 2022 · 169 KB
Bijlage Koppelingen (aangepast op basis van NvI2)docxApr 1, 2022 · 18 KB
Bijlage Koppelingen (bijgevoegd op basis van NvI1)pdfMar 21, 2022 · 41 KB
Inlichtingennota aanbesteding generiek zaaksysteem (NvI1, definitief)pdfMar 21, 2022 · 348 KB
Bijlage 03 Prijzen- en tarievenblad (herzien op basis van NvI1)xlsxMar 21, 2022 · 134 KB
Bijlage DPIA-sjabloon (bijgevoegd op basis van NvI1)pdfMar 21, 2022 · 376 KB
Bijlage 01 InschrijfformulierpdfFeb 25, 2022 · 118 KB
Bijlage 11b GIBIT 2020 ArtikelenpdfFeb 25, 2022 · 342 KB
Bijlage 07 Hoofdovereenkomst (concept)pdfFeb 25, 2022 · 228 KB
Bijlage 03 Prijzen- en tarievenbladxlsxFeb 25, 2022 · 134 KB
Bijlage 02 Uniform Europees AanbestedingsdocumentpdfFeb 25, 2022 · 2098 KB

07Legal themes that may be relevant here

08Frequently asked questions

What is the scope of the assignment regarding the system functionalities?
The assignment concerns the implementation, management, and maintenance of a generic case management system. This system must combine the functionalities of a Case Management System (ZS), Customer Contact System (KCS), Digital Counter, Document Management System (DMS), and Records Management Application (RMA) as integrally and optimally as possible.

Automatically compiled from the official tender data and documents.

09Estimated value versus the market

p25
€ 350K
median
€ 737K
p75
€ 1,9 mln
deze opdracht

Gegunde waarden in CPV 48 · leveringen n=653