31185701 - BICS Helpdesk
Rijkswaterstaat Water, Verkeer en Leefomgeving has issued a voluntary publication of a contract awarded to BTB for the support of the Operational Development Water and Shipping department. The contract concerns the establishment and maintenance of a BICS Helpdesk that answers first-line questions from users of the BICS system (Business Information and Communication System) and provides technical support. Bureau Telematica Binnenvaart will act as an extension of the government and support the Traffic and Water Management service in the field of user support and stimulating the use of BICS. The contract is subject to an award procedure without prior publication. The procurement focuses on a service provider with experience in ICT support within water and shipping contexts.
Services · Onderhandeling zonder bekendmaking · European procedure
01What is being requested
Rijkswaterstaat Water, Verkeer en Leefomgeving has issued a voluntary publication of a contract awarded to BTB for the support of the Operational Development Water and Shipping department. The contract concerns the establishment and maintenance of a BICS Helpdesk that answers first-line questions from users of the BICS system (Business Information and Communication System) and provides technical support. Bureau Telematica Binnenvaart will act as an extension of the government and support the Traffic and Water Management service in the field of user support and stimulating the use of BICS. The contract is subject to an award procedure without prior publication. The procurement focuses on a service provider with experience in ICT support within water and shipping contexts.
Concerns a voluntary publication of a contract awarded to BTB. This contract concerns the support provided by the contractor to the Operational Development Water and Shipping department regarding the BICS Helpdesk file. This means that the helpdesk can answer first-line questions from BICS users and provide technical support to users. Bureau Telematica Binnenvaart will be deployed as an extension of the government towards the business and will support the Traffic and Water Management service in the following areas: 1. BICS user support 2. Stimulating BICS use. See further explanation of the as
02Outcome
Bureau Telematica Binnenvaart
03Exclusion grounds
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
04Value in context
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.
05Bidders in this segment
06Legal themes that may be relevant here
07Frequently asked questions
What is the content of the assignment for the BICS Helpdesk?
On which specific components will the Traffic and Water Management service be supported?
What is the role of the contractor within this assignment?
Automatically compiled from the official tender data and documents.
08Estimated value versus the market
€ 327K
€ 800K
€ 2,5 mln
Gegunde waarden in CPV 72 · diensten n=1436